In regards to product, cognitive bias can be very impactful on the quality of the decision you make. Many great product leaders I know have a chart printed somewhere near by to remind them of all the ways their brain...
Have you ever wondered why the ‘save icon’ is still a picture of a floppy disk in most software?
When you’re speaking to your customers, be kind.
I have a problem with excitement. I get really into an idea or problem space and run around telling people everything I’ve learned about it in a “Can you believe this?!” kind of way.
Building products is a funny thing. You spend a lot of time researching, planning, interviewing, etc; only to release something no one cares about. How do you fix that?